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440 Contractor in its reasonable discretion based on conditions at the Customer's <br />441 site or the need to maintain safety or operational efficiency. In the event of a <br />442 dispute between Contractor and a Customer regarding the Long Distance <br />443 Service, Container Relocation Service, and/or the distance or degree of slope, <br />444 Contractor shall provide email notification to Agency and Customer, and <br />445 Agency shall work with the Contractor and Customer to resolve the dispute. <br />446 Agency may independently measure the slope and/or distance. Agency shall <br />447 make the final determination of the service arrangements and whether any <br />448 Attachment Q Charges apply. <br />449 7. Container Collection Location. Contractor shall give special consideration when <br />450 determining the Collection location for Multi -Family Residential complexes to <br />451 ensure that the flow of traffic is not impeded and that it does not result in <br />452 aesthetic degradation of an area. The designated Collection location, if <br />453 disputed by Customer or Contractor, shall be determined by the Agency. <br />454 Additionally, if, in the Agency's opinion, the location of an existing Collection <br />455 location is inappropriate, Agency may require the Customer or Contractor to <br />456 relocate the Collection Containers. <br />457 C. Commercial Premises <br />458 1. General. Contractor shall Collect Solid Waste from Commercial Premises as <br />459 frequently as scheduled by the Customer, but not less than once per week, and <br />460 Agency shall bill Customers for the service at Agency -approved Rates. <br />461 Contractor shall provide extra Collection pick-ups of Containers within one (1) <br />462 Business Day of Customer's request and Contractor shall bill Customer at <br />463 Agency -approved Charges specified in Attachment Q. Customers must <br />464 subscribe to a minimum service level of three (3) times per week Collection in <br />465 order to be eligible for Collection on Saturday and/or Sunday. <br />466 2. Container Service Recuirements. Container service requirements described <br />467 for Multi -Family Premises in Sections 5.02.B.3 through 5.02.13.7 are applicable <br />468 for Commercial Premises. <br />469 3. Service Methods. Specifically, the Contractor shall offer the following Collection <br />470 service methodologies to Commercial Customers: <br />471 a. Individual Cart or Bin Service. Contractor shall allow each <br />472 Commercial Premises to use Carts, Bins, Compactors, or Drop <br />473 Boxes for Solid Waste Collection. <br />474 b. Centralized Cart or Bin Service. Contractor shall allow each <br />475 Commercial Premises to use Carts or Bins for Solid Waste Collection <br />476 that are shared by the Occupants of two (2) or more adjacent <br />477 Commercial Premises. In such case, Contractor shall provide one or <br />478 more Carts or Bins as requested by the Customer(s) provided that no <br />479 less than ninety-six (96) gallons of Container capacity is provided for <br />480 every four (4) Commercial Premises. <br />481 c. Droo Boxes and Comoactors. Contractor shall allow a Customer to <br />482 use a Drop Box or Compactor for Solid Waste Collection to meet the <br />483 Customer's Disposal needs. In such case, Contractor shall provide <br />484 Customer with a choice of Container capacities ranging from three <br />485 (3) to forty (40) cubic yards (or similar sizes). Contractor shall allow <br />REV: 03-16-18 MI <br />Page 14 of 126 <br />ATTY/AGR.2018.054/Recology of San Mateo <br />