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ATTY/AGR.2018.054/Recology of San Mateo Event of Non- Acceptable Performance Level Performance . 8. Spills of Vehicle No incidents or Complaints in this Fluids category are acceptable; therefore, any Complaint of this nature shall be considered unacceptable. 9. Untimely No incidents or Complaints in this Scheduling of Bulky category are acceptable; therefore, any Item Collections Complaint of this nature shall be considered unacceptable. Collection Services Franchise Agreement with Recology San Mateo County City of Redwood City REV: 03-16-18 MI TABLE 1 Definition of Complaint, Incident, or Event Each Complaint of unreasonable leaks or spills of hydraulic fluids, fuel, motor oil, and other motor vehicle fluids and liquids from the Collection vehicle on public streets pursuant to Section 8.02.1. Each failure to schedule and perform a Bulky Item Collection within ten (10) Business Days of Customer's request subject to exceptions described in Section 5.05.1-1 of the Agreement. Tracking Method Contractor shall print a report on a monthly basis from its Customer service system listing the total number of Complaints coded to this category for the Agency. Contractor shall print a report on a monthly basis from its Customer service system listing the total number of Complaints coded to this category for the Agency; and, shall document all Bulky Item Collections including date of Customer's request and actual date of service, and, upon request shall provide reports for the Agency's review. Liquidated Damage Amount $500 per Complaint $100 per incident AttachmentJ Liquidated Damages Page 7 of 12