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ATTY/AGR.2018.054/Recology of San Mateo <br />Event of Non- Acceptable Performance Level <br />Performance <br />10. Abandoned Waste No incidents or Complaints in this <br />category are acceptable; therefore, any <br />Complaint of this nature shall be <br />considered unacceptable. <br />Collection Services Franchise Agreement with Recology San Mateo County <br />City of Redwood City <br />REV: 03-16-18 MI <br />TABLE 1 <br />Definition of Complaint, Incident, or <br />Event <br />Each failure to Collect abandoned waste <br />within one (1) Business Day after notice <br />provided in accordance with Section <br />5.09.A, unless such failure resulted from <br />the volume of requests exceeding the <br />maximum of thirty (30) scheduled events <br />per day set forth in Section 5.09.A.. <br />Tracking Method <br />Liquidated <br />Damage <br />Amount <br />Contractor shall <br />$100 per <br />print a report on a <br />incident <br />monthly basis <br />from its Customer <br />service system <br />listing the total <br />number of <br />Complaints coded <br />to this category <br />for the Agency; <br />and, shall <br />document all <br />Abandoned <br />Waste Collections <br />including date of <br />notice and actual <br />date of service, <br />and, upon <br />request shall <br />provide reports <br />for the Agency's <br />review. <br />Attachment J <br />Liquidated Damages <br />Page 8 of 12 <br />