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1368 of the load multiplied by the then -current per -Ton fee for transfer, transport, and 1369 Disposal pursuant to the agreement between the SBWMA and Operator. 1370 6.03 CONTRACTOR METHODS OF CONTROLLING CONTAMINATION 1371 A. General. Contractor shall assist in controlling Contamination Levels by helping to 1372 educate Customers on acceptable and non -acceptable materials, by monitoring the 1373 contents of Collection Containers and by refusing to Collect Containers of Targeted 1374 Recyclable Materials, Plant Materials, and Organic Materials that appear to exceed 1375 the maximum Contamination Levels in Section 6.02 Table 1, all as and to the extent 1376 set forth in this Section 6.03. 1377 Drivers that dismount from Collection vehicles in order to empty Containers shall lift 1378 the Container lid and observe the contents. If Contamination appears to be present 1379 in excess of the applicable maximum Contamination Level, the driver will not empty 1380 the Container, but will instead affix a "non -collection notice." The non -collection 1381 notice shall (i) inform the Customer of the reason(s) for non -collection, (ii) include 1382 the date and time the notice was left, and (iii) describe the premium Charge to 1383 Customer for Contractor to return and Collect the Container after Customer 1384 removes the Contamination. The driver shall document the non -collection event 1385 and a customer service representative shall update the Customer's computerized 1386 account record to note the event. Upon request from Customer, Contractor shall 1387 Collect Containers that received non -collection notices within one (1) Business Day 1388 of Customer's request if the request is made at least two (2) Business Days prior to 1389 the regularly scheduled Collection Day. Contractor shall bill Customer for the extra 1390 Collection service event ("extra pick-up") at Agency -approved Charges specified in 1391 Attachment O only if Contractor notifies Customer of the premium Charge for this 1392 service at the time the request is made by Customer. 1393 Drivers providing automated Collection service shall observe, via the hopper video 1394 camera and monitor system, the contents of the Containers as it is being emptied 1395 into the vehicle. If the driver observes Contamination in excess of the applicable 1396 maximum Contamination Level, the driver shall affix a "courtesy notice" to the 1397 emptied Container. The courtesy notice shall (i) inform the Customer of the 1398 observed presence of unacceptable levels of Contamination, (ii) include the date 1399 and time the notice was left, (iii) describe the premium charge to Customer for 1400 Contractor to return and Collect Contaminated Containers after Customer removes 1401 the Contamination. The next day on which that Customer is to receive service, the 1402 driver shall dismount the Collection vehicle, lift the lid of the Container, and visually 1403 inspect the contents. If the driver determines that the Container again contains 1404 excess Contamination, the Container shall not be Collected. Instead, the driver will 1405 record the non -collection event in the on -board computer system and shall affix a 1406 non -collection notice to the Container. 1407 If a driver observes Hazardous Materials in an uncollected Container, the driver 1408 shall record that observation in the on -board computer system and also inform the 1409 route supervisor. The route supervisor shall investigate and initiate applicable 1410 action within one (1) Business Day. 1411 Whenever a Container at a Commercial or a Multi -Family Dwelling Complex 1412 Customer is not Collected, Contractor shall contact the Customer on the scheduled 1413 Collection Day by telephone to explain why the Container was not Collected. REV: 03-16-18 MI Page 36 of 126 ATTY/AGR.2018.054/Recology of San Mateo