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1414 Whenever a Container is not Collected because of excess Contamination, a <br />1415 customer service representative shall contact the Customer to discuss, and <br />1416 encourage the Customer to adopt, proper materials -preparation and separation <br />1417 procedures. <br />1418 B. Periodic Route Audits. Contractor shall conduct a route audit of any route from <br />1419 which two (2) or more loads are found to exceed the applicable maximum <br />1420 Contamination Levels set forth in Section 6.02 Table 1 during any thirty (30) day <br />1421 period, as well as any other route whose loads consistently exceed the maximum <br />1422 Contamination Levels. <br />1423 When a route is identified as requiring a route audit, Contractor will provide a route <br />1424 auditor to precede the Collection vehicle and physically examine the contents of <br />1425 each Container or Cart prior to emptying. The route auditor shall affix non -collection <br />1426 notices to at least ninety percent (90%) of all Containers that contain Contamination <br />1427 in excess of applicable maximum Contamination Levels. <br />1428 Contractor shall submit a monthly route audit report within five (5) Business Days <br />1429 after the end of each route audit that has been conducted during the previous <br />1430 month. The report shall describe in detail Contractor's conduct of the audit, as well <br />1431 as the public education and outreach activities that it employed to encourage and <br />1432 facilitate changes in Customer behavior that will reduce Customers discarding <br />1433 Contamination in Containers designated for Recyclable Materials or Organic <br />1434 Materials. <br />1435 The audit of a route shall continue for a period of four (4) consecutive weeks after <br />1436 the route has been identified as requiring an audit under the first paragraph of this <br />1437 Section 6.03.B. <br />1438 6.04 PROCESSING OF OTHER MATERIALS <br />1439 Upon request by Agency, and with the prior approval of SBWMA, the Contractor shall be <br />1440 responsible for, or shall arrange for, processing, Recycling, and/or reuse of Bulky Items, <br />1441 Major Appliances, and Specialty Recyclable or Reusable Materials (excluding <br />1442 Construction and Demolition Debris) Collected pursuant to this Agreement. If Agency <br />1443 determines a need for processing of other materials, changes can be made as described <br />1444 in Section 15.12. <br />REV: 03-16-18 MI <br />Page 37 of 126 <br />ATTY/AGR.2018.054/Recology of San Mateo <br />