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2073 removing unneeded Containers, and informing Agency to revise the 2074 Customer's service level in the Billing system to reflect the monthly Rate for the 2075 new service level. At the time new Containers are delivered or existing 2076 Containers are removed, the Contractor shall confirm that all Containers are 2077 properly labeled and shall provide public education signage for the Container 2078 areas and extra signs for public and common areas such as mail and laundry 2079 rooms, etc. 2080 3. Distribution of Public Education Materials. Contractor shall provide Owner or 2081 property manager with education materials developed by Agency, SBWMA or 2082 Contractor, which describe the requirements of the Recyclable Materials and/or 2083 Organic Materials Collection program (as applicable), including flyers, door 2084 hangers and Recycling Tote -Bags for distribution to tenants, signage for 2085 common areas such as mail rooms and laundry rooms, Kitchen Pails, and 2086 move -in kits for new tenants. 2087 B. Notification to Multi -Family Dwelling Customers. Upon request from a new or 2088 current Customer for new or changes in service, Contractor shall notify the 2089 Customer by mail or email of the Targeted Recyclable Materials and Organic 2090 Materials Collection services offered by Contractor. Such notification shall be made 2091 available in English and Spanish. 2092 C. Signs and Placards. Contractor shall be responsible for preparing, distributing, 2093 and posting signs and placards at Multi -Family Dwelling Premises that promote 2094 Targeted Recyclable Materials and Organic Materials Collection services, describe 2095 the program requirements, and identify allowable and prohibited types of materials 2096 for Collection. At a minimum, these signs shall be durable, weather resistant and 2097 posted in the Container areas. Upon request of the Customer, Contractor shall 2098 provide signage and Container labeling in a second language such as, but not 2099 limited to, Spanish. Within ten (10) Business Days of a Customer's request, 2100 Contractor shall provide extra signage for use in areas such as laundry and mail 2101 rooms at Multi -Family Residential Complexes. The design of all signs and placards 2102 shall be approved by Agency or SBWMA prior to distribution by Contractor. 2103 7.06 WASTE GENERATION/CHARACTERIZATION STUDIES 2104 Contractor acknowledges that Agency may perform Solid Waste, Recyclable Materials, 2105 and/or Organic Materials generation and characterization studies periodically to 2106 determine the composition and Contamination Levels of Collected materials. Contractor 2107 agrees to participate and cooperate with SBWMA and Agency and its agents and to 2108 accomplish studies and data collection and prepare reports, as needed, to determine 2109 weights and volumes of Solid Waste, Targeted Recyclable Materials, Plant Materials, 2110 and Organic Materials and characterize materials generated, Disposed, transformed, 2111 diverted, or otherwise handled/processed to satisfy requirements of the Act and other 2112 State legislation/regulations (such as, but not limited to, AB 341, AB 1594, AB 1826, SB 2113 1061, and SB 1383). Contractor shall also facilitate visual audits of Multi -Family 2114 Dwelling, Commercial, and Agency Cart and Bin service accounts. The visual audits will 2115 entail tipping the contents of Customers' Containers on the tipping floor at the 2116 Designated Transfer and Processing Facility and visually observing and documenting 2117 the contents (without pursuing a detailed weight -based characterization study). The 2118 materials will then be processed at the Designated Transfer and Processing Facility. 2119 Contractor shall be required to facilitate said visual audits at the request of Agency; REV: 03-16-18 MI Page 52 of 126 ATTY/AGR.2018.054/Reoology of San Mateo