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<br />Page 44 <br /> <br />of the Finance Department deployed a new application that allows employees to <br />contribute to various charitable organizations via payroll deductions <br />e. Mobile Computers in Fire Apparatus - Mobile computers allow fire personnel <br />to communicate directly with the computer-aided dispatching system to obtain <br />and verify critical infonnation. The installation of mobile computers in all front- <br />line and reserve fire apparatus will be completed by May 2005. Installation was <br />delayed due to a combination of the heavy operational load this year, staffing the <br />apparatus within our means, attending the mandatory training scheduled and the <br />increased number of responses to emergency incidents. <br />f. Planned Fire Equipment Replacement Program - A new Fire Equipment <br />Replacement Program was designed based on planned obsolescence of capital <br />equipment so that they could be predictably budgeted for and replaced at the end <br />of their service life rather than risking failure. <br />g. Cost Recovery Study - The Parks, Recreation and Community Services <br />department will be conducting a full cost recover study for all Parks, Recreation <br />and Community Services Department activities and will make recommendations <br />for possible revenue enhancements in FY 2005/06. <br />h. Library Efficiencies - During the last three fiscal years, through direct budget <br />reductions and inflation, the Library budget has been effectively reduced by 17%. <br />To continue delivering superior customer service, the following measures have <br />been implemented: <br />i. The videos, DVD's and musical CD's were moved from upstairs to <br />downstairs and are now re-shelved as they are returned. This reduced the <br />number of times staff handles these extremely high-use items and <br />increases the availability of the material for patron use. <br />ii. The Lobby area was redesigned to make it a welcoming and friendly <br />atmosphere providing lots of open space and changing the display of our <br />materials to be similar to displays in bookstores. <br />IlL Self-service checkout machines were introduced with the installation of 4 <br />self-check out machines in the Downtown library and one at each of the <br />branches. This allowed the redeploying of staff to welcome customers, <br />facilitate finding materials, and address more complex customer account <br />problems. Check-in operations were streamlined by merging them into one <br />location next to the lobby, letting us eliminate a sorting step and enabling <br />"cart-ready" re-shelving that gets our materials back into our customers' <br />hands faster. <br />iv. Most library materials are now pre-processed. In addition, the Library is <br />in negotiations with two major vendors to do pre-cataloging as well. Both <br />efforts enable us to redeploy staff for public services. <br />v. Library patrons can now self-sign up for the public access computers and <br />do self-time management for their use of the computers. The library is <br />also now able to recover the cost of customers' printing. <br /> <br />VIII. Cultural <br /> <br />7 <br /> <br />.. ,..,... '." """"""""'~~"-""""" """"--,,,"""""'__'~"-'-"""..~""""".'-'._~""-'""."..""..._~.__._.__._..',.".._,.....--..~_...,",--..,,--. <br />