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6.F. - Page 95 of 180 The Managed Services Gateway provides an integrated PCI certified process for vaIidating creditcard authorizations in real time from the i Payment appI ication. The Managed Services Gateway stores credit card data ina PCI-DSScertifiedenvironmentwhiche I iminates the need for it to be stored I oca I I y. Unique tokens are created and stored within the iPayment database for credit card voids and refunds. No cardholderdata is stored on the City servers. ACH ICL i Payment is configured to automatically settle card transactions on ad a ilyschedule. This process automates credit card settlement and initiates the creation oflCLfiles being sent to your bank. ICL delivery process mayor may not be automated as the automated delivery of ICLfiles is dependent on your bank's capabi I ities. i Payment's eIectroniccheck conversion solution includes an integrated printer with check scanning. The check's image, dol lar amount and MICR lines are captured and are converted it into an Image Cash Letter (ICL) file format compatible with the City's bankingfileformat requirements. Files are verified and transmitted periodically based on client business requirements. File exchange API (Batch) iPayment provides a file mapping utilityto supportthe import of AR and otherdata files. Unique keys can be identified and weights assigned to allow for joiningto data from multiple imports to a single inquiry request. Web -Service API i Payment utilizes a standard API to facilitate the exchange of data between any numberof host systems. Development and maintenance of the system integration is provided by CORE and may be supplemented or replaced with internal ITefforts if desired. TransferAPI iPayment provides both a URL -based and web -services based API forth secured transfer of a customeror user for an external application to iPayment. This ism ostoften used for portal integration. Other common uses are shopping cart, checkout and authenticated user transfer from one source system to the payment source system. PROFESSIONAL SERVICES CORE strives to make the transition from a customer's current productto CORE's product continuous and seamlesswith minimum disruption tothe City its customers. CORE's Professional Services team delivers the following baseline project level services: • Onboarding — Initial call and delivery of Welcome Guide to start orientation and data gathering • Design/Discovery— Onsite evaluation of project requirements • Project Management — Ongoing oversight of project plan • Design Planning — Requirements for integration and creation of a design plan • System Configuration — Putting designed elements together • Quality Assurance Testing — Simulating activities in a test environment • On -Site Training — End User Training format EXHIBIT APPENDIX C COREBTSTATEMENTOF WORK ATTY/AGR/2019.118/CHERRYROAD ERP IMPLEMENTATION SERVICES REV: 05-13-19 PR Page 87 of 172 A -C-4 202