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6.F. - Page 96 of 180 At CORE, our proven method ologyfordelivery of projects consists of a progression between the following four phases and their project tasks and deliverables. Phase I- Initiation and Planning All projects include an onsite design meetingto identify key personnel and to understand your business processesto insure the revenue collection system will meetyourneeds now and in the future. Duringthe Design Meeting, COREwill gather requirementsforsystem interfaces and develop a Draft Project Design Specifications Document. An understanding of existing business rules and transaction types will lay the foundation fora successful project outcome. Phase II- ProlectConfirmation & Design The objective of Phase llistocreate the Design Specifications documentwhichwill actasa blueprintfora successful implementation of iPayment. COREwillobtain the City's sign -off forthe Finalized Design Specifications Document. Phase III- Programming&Configuration In this phase, the goal is to configure iPayment and create the Test Environmentthat wiII allow the assigned the City personnel to review the application before it is pushed into an active state. Usingthe Design Specifications Document as a basis of understanding, CORE'steam of professionals wilI apply this information and knowledge obtai ned from Phases I and II to configure and establ ish the Test Environment. Phase IV- Training, Testi Ing &Cutover/Go Live The objective in Phase IV is to require testing of the iPayment application by designated the City personnel and del ivertrainiIng tothis group priorto the application going into production. This will iInsure a positive deployment experience. CORE will make necessary changes in compliance with Phase II design specifications and after successful acceptance testing, iPayment will then be transitioned and configured into the City's Production Environment at a cutover/go-I ive date. SOFTWARE SUPPORT CORE will provide support for i Payment consisting of application enhancements, releases, fixes, configuration changes, support for implemented data exchanges as well as technology support forthe hosting of our application in our PCI Level -1 certified data center. Access to technical assistance and advice in the operation of CORE payment processing products will be available through CORE'sSoftware Support group. Support service includes: • Troubleshooting • Answering questions to problems not clearly answered in the appropriate manuals • Advising Customer on how to configure the CORE ASP Service and Equipment to suit individual requirements • Assisting with implementation of upgrades SAAS DEPLOYMENT iPayment is collocated at a secure data center protected with industry -standard encryption, physical security, and redundant technologies. Fully accessiblevia web -browsers for easy log -on by users, iPayment is PA -DSS validated and CORE's data center is PCI -DSS Level I certified. EXHIBIT APPENDIX C COREBTSTATEMENTOF WORK ATTY/AGR/2019.118/CHERRYROAD ERP IMPLEMENTATION SERVICES REV: 05-13-19 PR Page 88 of 172 A -C-5 203