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The Managed Services Gateway provides an integrated PCI certified process for vaIidating credit card <br />authorizations in real time from the iPayment application. The Managed Services Gateway stores credit card <br />data ina PCI -DSS certified environment which eliminates the needforitto bestored locally. <br />Unique tokens are created and stored within the iPayment database for credit card voids and refunds. No <br />cardholderdata is stored on the City servers. <br />ACH ICL <br />iPayment is configured to automatically settle card transactions on ad a ilyschedule. This process <br />automates credit card settlement and initiates the creation of ICLfiles being sent to your bank. ICL <br />deIiveryprocess mayor may not be automated as the automated delivery of ICLfiles is dependent on <br />your bank's capabilities. <br />i Payment's electronic check conversion solution includes an integrated printer with check scanning. The <br />check's image, dollar amount and MICR lines are captured and are converted it into an Image Cash Letter <br />(ICL) file format compatible with the City's bankingfi leformat requirements. Files are verified and <br />transmitted periodically based on client business requirements. <br />File exchange API (Batch) <br />iPayment provides afile mapping utilitytosupport the import of AR and otherdata files. Unique keys can <br />be identified and weights assigned to allow forjoiningtodata from multiple importstoa single inquiry <br />request. <br />Web -Service API <br />iPayment utilizes a standard API to facilitate the exchange of data between any numberof host systems. <br />Development and maintenance of the system integration is provided by CORE and may be supplemented or <br />replaced with internal ITefforts if desired. <br />TransferAPI <br />I Payment provides both a URL -based and web -services based API forthe secured transferof a customeror <br />userfor an external application to i Payment. This is most often used for portal integration. Othercommon <br />uses are shopping cart, checkout and authenticated usertransferfrom one source system to the payment <br />so u rce syste m. <br />PROFESSIONAL SERVICES <br />CORE strives to make the transition from a customer's current productto CORE's product continuous <br />and seamless with minimum disruption to the City its customers. <br />CORE's Professional Services team delivers the following baseline project level services: <br />• Onboarding — Initial call and delivery of Welcome Guide to start orientation and data gathering <br />• Design/Discovery— Onsite evaluation of project requirements <br />• Project Management — Ongoing oversight of project plan <br />• Design Planning — Requirements for integration and creation of a design plan <br />• System Configuration — Putting designed elements together <br />• Quality Assurance Testing— Simulating activities in a test environment <br />• On -Site Training — End User Training format <br />EXHIBIT APPENDIX C COREBTSTATEMENTOF WORK <br />ATN/AGR/2019.118/CHERRYROAD ERP IMPLEMENTATION SERVICES <br />REV: 05-13-19 PR Page 87 of 172 <br />A -C-4 <br />