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<br />reimbursed by EPA if paid by RWC, and shall be without RWC overhead fees. <br /> <br />7. End of year reconciliiltion: During July 2008, RWC will reconcile the previous fiscal year's <br />purchased hours against the worked hours. RWC will invoice EPA for all worked and non- <br />invoiced hours, or refund EPA for all invoiced but non-worked hours. <br /> <br />8. Reporting: Each month RWC will submit to EPA a spreadsheet showing and recording the <br />hours worked to date, the name of the tech who worked the hours, and a brief description of <br />the work completed. <br /> <br />9. Requesting Support: Non-emergency issues requiring support can be requested using one <br />of the following three methods: <br /> <br />. Logging into RWC's online help desk system at <br />http://thecitv . redwoodcitv. orq: 8080/hd/index. htx. <br /> <br />. Calling or emailing the primary Analyst assigned to EPA. <br /> <br />. Calling RWC help desk at (650) 780-7093 <br /> <br />Emergency support issue requests are to follow the process defined in section A.1.B.ii in <br />this exhibit (exhibit A).. <br /> <br />10 <br />