Agmt07 East Palo Alto (EPA) - Agmt for professional services ( Information Technology)

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The City's contract, with Palo Alto, provides an array of services: a. City-wide technology support and network maintenance; b. Police Department technology support and network maintenance; c. In-house telephone line and connection support services (not included in contract) d. Help Desk services; e. Website maintenance and assistance; f. Equipment inventory and procurement; and g. The initial development of the City's Five-Year ITS Plan. For various reasons, the FY 2006-2007 IT contract was delayed in coming to Council for action. However, when it was brought forward for consideration), Council adopted the Resolution; and, directed staff to review options available to the City and return with those options and a recommendation for IT services for Fiscal Year 2007-2008. Analvsis For a number of years, IT services have been provided by an Internal Services Division of the City of Palo Alto's Information Technology Department. Palo Alto's IT maintenance and support has primarily been handled by one Palo Alto Technician, whose primary responsibility and assignment has been with the City of East Palo Alto. Over time, as the City filled vacant positions as well as replaced contractual positions with full-time employees, the workload of the Technician has increased. The workload has now increased to the point that it has become significantly more challenging to respond to all of the demands from the users (city employees) as well as the hardware and software systems which support the network. Around the beginning of this calendar year, the City of Palo Alto Information Technology Manager advised the City that Palo Alto was expecting to require a significant increase in the cost of services and that over the next several months; it would be surveying its client jurisdictions to determine their respective future needs and plans related to Information Technology support. Palo Alto's Managerrecently reported that nearly all of the jurisdictions had indicated plans to implement alternative strategies for continued IT support --- either developing in-house capabilities, or identification of alternative service providers. As a result, Palo Alto has indicated an intent to terminate its' external IT support program. Palo Alto's IT staff has since been very helpful in serving as a resource to staff in our efforts to document our technical requirements for sorting out alternatives. Procurement Support With the assistance and coordination of Palo Alto IT management, Redwood City was identified as an IT service provider who would be able to provide the same level of support and services to the City of East Palo Alto. Redwood City would also be able to provide the necessary and essential IT services without disruption to city services and its users (See Attachment C - Redwood City Proposed Contract). The chart below reflects the services comparables between Palo Alto and Redwood City Service Level Palo Alto Redwood Ci IT Support Internet, Firewall, Internet, Firewall, Network, Server, Website, Network, Server, Website, Desktop, Laptop, Mobile Desktop, Laptop, Mobile Devices Devices Work with Manufactures and Work with Manufactures and Vendors to purchase new, Vendors to purchase new, returned/re lace e ui ment returned/re lace e ui ment Find, coordinate and Find, coordinate and schedule External