Agmt19 Pump Repair Serivce Co. - Laserfiche WebLink

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to Friday) between 7 AM and 4 PM. If Contractor is called away and cannot complete the scheduled PM, Contractor will return the next working day. F. Contractor will notify City staff immediately upon discovering any emergency or immediate repairs needed to a pump during the course of PM inspections. Task 2: Major Repairs and Replacements A. Contractor will obtain written approval from City staff before starting any major repairs. B. Contractor will submit to City staff the following information in order to obtain written approval for a repair: • A description of the work determined to be necessary; • A cost estimate for such work; and • An expected timeline for completion. C. Contractor will remove, transport, repair, or replace, and re -install pumps, motors, and related equipment to and from the City's water pump stations. D. Contractor will coordinate with City staff for access to the pump stations. Task 3: On -Call and Emergency Repairs A. Contractor will maintain a telephone number for the entire term of the Agreement, and any and all extensions, at which City staff can reach Contractor 24 hours a day, 365 days a year for on-call and emergency repair requests. B. Contractor will respond to emergency repair requests, defined as requests which City staff specify is an emergency repair request at the time of request for service, within 4 hours of receiving notice from City staff. Notice may include written or verbal communication, including, but not limited to, entails and phone calls. Contractor will perform a site visit within 24 hours of receiving notice from the City for emergency repairs and will utilize best available options to provide a timely resolution. C. Contractor will respond within 48 hours to on-call repair requests, defined as non- emergency repair requests. General Requirements A. Parts and Materials Contractor will have available an inventory of common parts and materials needed to maintain the City's water pumps and motors. Contractor must have materials needed for preventative maintenance available at all times. B. Damages Contractor is responsible for any damage caused by Contractor's staff during the course of their work and will correct any damages as directed by the City within an agreed upon timeframe. C. Stang Contractor will provide City staff with the direct phone numbers, cell phone numbers, and email addresses of key staff involved in this project. Page 7 of 9 REV: 08-01.19 EI ATTY/AGR.2019.213/Pump Repair Service Co.