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. ' Mr. Dan lack January 4, 2008 Page 2 EXHIBIT A Adding the after-hours customer service and monitoring duties associated with your on- street meter program would be a natural, economical fit with our current services, requiring minimal increases to existing staffing levels to accommodate these expanded duties. The new meters are all wirelessly networked and send reports of any malfunctions to a designated cell phone, identifying not only the problem ("coin jam", "low battery", etc.) but also the unit number with the problem. The City will set up the text messaging system from the meters so that these messages are automatically forwarded to Ampco personnel at our existing cell phone at the Jefferson St. garage during the after-hours operation periods. Each meter also has a phone # listed for patrons to call in the event of a problem. This goes to the City's parking hotline, which you have indicated the City will continue to handle. The additional customer service/support required by the City to fully support this program would be from 2:30 p.m. - 8:00 p.m. Monday - Friday and from 10:00 a.m. - 8:00 p.m. on Saturdays, for a total of 37.5 hours per week. Based on our discussions regarding the services to be provided, we will only need to add 6 hours per week of additional staffing at the existing facilities to provide us with the flexibility to add this new service, without jeopardizing the high level of customer service and support we currently provide to our parking patrons at the off-street facilities. Proposal We propose to provide an additional attendant from 5:00 p.m. - 8:00 p.m. on Friday and Saturday evenings to handle this additional service. The duties of existing Ampco personnel (already being paid for by the City) will be expanded during the other hours needed to handle this service. The service provided by Ampco would include the following duties during the aforementioned hours: . Respond to Calls For: o Coin jams o Bill jams o Paper jams o Printer empty The City will handle all other calls of every nature and will be responsible for all other equipment maintenance, revenue collection and enforcement duties associated with same. The City will provide necessary printer supplies to Ampco. Due to the physical distances involved, we will need to provide a car for the use of our personnel. We have a suitable vehicle in our current fleet which will be provided on a short term (month-to-month) basis. Ampco will bill the City $300 per month for the provision of this vehicle, plus $150 per month for insurance, plus the actual costs