AgdaPkt 2020-01-13 Joint - Laserfiche WebLink

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6.11). - Page 32 of 65 G. Service Calls Attachment C Included in the agreement are unlimited service calls, during regular working hours (Monday through Friday 7:30 a.m. to 4:30 p.m.) at no additional cost to the City, and service calls after regular working hours, seven (7) days per week, three hundred sixty-five (365) days per year, which will be provided to the City at overtime and/or holiday hourly rates plus agreed-upon travel expenses. 1. Contractor shall provide prompt service in the event of improper functioning of the elevators. In the event of an emergency call (a passenger entrapment), the Contractor shall respond within sixty (60) minutes of placement of the call by the City. City may assess a penalty of two hundred dollars ($200.00) for each thirty (30) minute delay beyond the acceptable response time. Penalty charges will be deducted from monies due the Contractor. 2. In the event of non -emergency calls during business hours, the Contractor shall provide service within three (3) hours of placement of the call by the City. Upon approval by the Facilities Maintenance Supervisor, additional time may be allowed. If the call comes in after regular working hours, the Contractor shall respond by 10:00 a.m. the next business day. The City may assess a penalty of one hundred dollars ($100.00) for each eight (8) hour delay beyond the allowed time. Penalty charges will be deducted from monies due the Contractor. 3. All elevator service personnel responding to service requests or emergency calls shall contact Facilities staff upon arrival at the facility. The check in procedure shall be to call the Facilities Help Line at (650) 780-7473 during business hours, or for after regular working hours emergencies to call Communications at (650) 780-7118 and request that they notify a Facilities Maintenance staff person. H. Schedules and Records Required 1. Contractor shall submit preventative maintenance work schedules to the City. These work schedules shall be designed for each type of equipment to be serviced, and shall conform to the manufacturer's recommended practice for the particular equipment concerned. The schedules shall also show the type and frequency of service and lubrication proposed by the Contractor for a one (1) year duration. The City will evaluate and approve the proposed maintenance schedules before the work may commence. 2. All inspections, lubrication, adjustments, tests, cleaning, routine repairs, and other preventative maintenance activities shall be performed in accordance with the approved maintenance schedules. 3. The Contractor shall keep these work schedules on display in each equipment room. Schedules posted shall be of the chart type, which shall be initialed by the service person when each scheduled inspection is performed. 4. Contractor agrees to provide an Activity Log in a permanently bound journal having pre - numbered pages and to keep the log current. The Log is to be kept in the machine room and available for review by City. The Activity Log is the property of City. The Activity Log will be complementary to the Maintenance and Lubrication Logs. Entries will identify who from the Contractor's organization was in the building, during what period of time, and for what purpose PUBLIC WORKS SERVICES DEPARTMENT ELEVATOR MAINTENANCE SERVICES RFP (9/9/2019) 14 OF 26 128