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8.A. - Page 18 of 104 <br />Beginning in March 2020, the City has waived late payment penalties for the 18% of utility customers <br />who would have been charged monthly penalties. The annual revenue forgone from the waived charges <br />is approximately $200,000. As of August 31, 2020, more than $2.5 million worth of utilities fees are in <br />arrears. City staff is currently exploring the usage of Community Development Block Grant funds to help <br />income -qualified residents pay down delinquent utility debt. <br />The challenges of 2020 brought what our Emergency Operations Center personnel refer to as the "crisis <br />within the crisis." In addition to responding to the pandemic, we were beset with record-breaking <br />wildfires throughout the state, including here in San Mateo County. As a result, officers from our Police <br />Department helped to evacuate residents from the Santa Cruz Mountains and our Fire Department <br />Strike -Team participated in multiple deployments. For example, Engine 12 recently started a <br />deployment at the Creek Fire on September 19, then was reassigned to the Castle Fire, and finished up <br />at the Glass Fire in October. On long shifts at these wildfires, our fire fighters have evacuated residents, <br />constructed fire lines, protected structures, performed helicopter drops, and hiked 10+ miles to <br />extinguish flames. Meanwhile, within Redwood City, our Parks, Recreation and Community Service staff <br />opened cooling and smoke relief centers, a step few other cities in the county took. We also have <br />continued to monitor the likelihood of public safety power shutoffs throughout this fire season. <br />Restore <br />In June, the City Council approved an Outdoor Dining Program to allow for use of private/public <br />sidewalks and storefront parking, and in September, the Council extended it to the Temporary Outdoor <br />Business program, allowing retail businesses, hair and nail salons, and fitness and training businesses <br />opportunities to operate outdoors. In anticipation of cooler weather in fall and winter, staff have <br />implemented temporary comfort elements options to support outdoor business activity. <br />We have continued to assess and modify road closures to support the outdoor business program, while <br />minimizing major impacts to our residents within the downtown. <br />Auto sales typically provide more than 20% of the City's sales tax revenue. In July, City staff met with the <br />City's auto dealers to share City updates and discuss public safety issues of concern to the dealerships. <br />Dealership representatives provided insight on sales activity, and the group will meet quarterly to stay <br />connected and address issues of concern to this business sector. <br />Given the great level of need for support to preserve and restore our community's economic vitality, I <br />have granted an exception to the hiring freeze to replace a key Economic Development vacancy that <br />occurred in June. <br />We are supporting recreation and learning activities for all ages through Parks, Recreation and <br />Community Services and the Library. As restrictions are eased at the State and County levels, we were <br />able to re -open tennis courts, Recreation Way gate and Stulstaft trails, Red Morton Skatepark, <br />basketball courts, bocce ball courts, designated off -leash dog trails and all dog parks, and, most recently, <br />playgrounds. <br />Striving to build community even though our physical interactions must be different for everyone's <br />safety, we successfully operated in-person summer camps for our youth and our Fall Activity Guide is <br />now live, which includes a mix of in-person classes and programs, as well as expanded virtual offerings. <br />BUDGET MESSAGE 387 <br />