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6.E. - Page 48 of 272 <br />The actual installation of Cleverciti equipment will be realized through the services of E -Tech, on-site technicians, and an <br />installation manager. E -Tech will be responsible for installing the Parking Guidance components. <br />In addition to the dedicated installation crew, Cleverciti has a remote location with experienced technicians who are <br />currently providing maintenance support for existing Cleverciti systems. These technicians are available to supplement, if <br />needed. <br />Upon completion of installation of the Cleverciti system, the team will test all devices and software using a comprehensive <br />testing plan specifically designed for the proposed Parking Guidance System. <br />Installation of the EnSight count system will be supported by Rogers Electric and on-site technicians. Once the <br />infrastructure has been installed for the garages, the final equipment terminations can be completed during off hours to <br />not impact daily parking operations. Fine tuning of the system will begin upon completion of system installation. The fine- <br />tuning process typically occurs over a three to four week period and includes testing and auditing of system results. Once <br />accuracy rates are optimized, a go -live date will be determined to begin use of signage to display facility occupancy. During <br />the implementation phase, EnSight will establish the interface with Cleverciti's API application to share facility space <br />availability statistics with the ClevercitiCockpit. <br />Please see our detailed Project Schedule provided at the end of this section. <br />Phase III - Training <br />As specified, training will be provided on-site during and after the completion of the installation. Hands-on training will be <br />provided to all specified levels of personnel and will be designed to minimize interruption to the parking operations. All <br />training will be conducted by Cleverciti qualified instructors. Included in this proposal is complete training of your staff <br />prior to the system going live. We will train your team on basic Parking Guidance System operations and monitoring. <br />Our training team will thoroughly train your staff on each software module included in our proposed solution. We will <br />establish a time several weeks after installation that would be convenient for your staff to conduct a refresher course as <br />well as to answer any questions to real-life scenarios as observed after system go -live. <br />Training Includes: <br />■ Cleve rcitiCockpit Training <br />■ ClevercitiSign Management Training <br />■ Classroom -Style Training <br />■ Session Per Software Application <br />Documentation <br />The initial step to proper training is documentation. The training documents will be submitted to the City for review and <br />comment prior to training. Once approved, an electronic copy will be provided for future use by the City. All training will be <br />conducted by qualified instructors and will be coordinated to ensure classes to do not adversely impact current operations. <br />Training Sessions <br />Cleverciti will perform training for all designated operation staff and will coordinate with the City to ensure the most <br />effective training plan is implemented. Initial training can be performed in a classroom atmosphere with the use of one <br />computer and a projector. <br />We recommend keeping the class size small to allow the class to be completed more quickly and the instructor to keep the <br />attention of the entire class during hands-on training. In this manner, students are able to learn from each other while <br />being guided by an instructor. <br />�1 <br />Redwoc <br />City aI.., <br />Copyright 02020 Cleverciti Systems GmbH. Information contained in this document is confidential and proprietary. <br />11 <br />