Laserfiche WebLink
10.9 In the case of local servers: Provide suitable server rooms and access to the server <br />rooms as well as system access if and to the extent required for the operation and remote <br />maintenance of the Services. <br />EXHIBIT "D" <br />Support Service Level Agreement <br />a) Contractor operates the parking management system according to the following <br />service guidelines: <br />The following devices and system components constitute the Parking <br />Management Solution (not all devices or components are included in all <br />deployments): <br />• Cleverciti Sensor <br />• Cleverciti Sign <br />• Cleverciti Circ360 <br />• Cleverciti App <br />• Cleverciti Cockpit <br />• EnSight FLI Cameras <br />• EnSight Sign Controllers for integration to existing Signage <br />• EnSightful Server Kit <br />• EnSightful Management Portal <br />• API for third party data integration <br />b) Contractor shall provide the following 24/7 services <br />• Network Management <br />• System Monitoring <br />c) Any incident notifications regarding the below listed system disruptions shall be <br />sent either by e-mail, text message, phone call or by opening a ticket in the <br />Cleverciti Online Service Desk: <br />E-mail <br />ccs.support@cleverciti.com <br />Online Service Des <br />(per login) <br />https://lira.cleverciti.com/servicedesk/customer/portal/1 <br />Emergency Service <br />Number <br />(855) 976-8005 <br />Regular Business <br />Hours <br />Monday to Friday (excluding public holidays) <br />8.00 am to 5.00 pm PST Pacific Standard Time <br />d) The following contact persons at City are available in case of questions: <br />REV: 12-10-2020 SK <br />ATTY/AGR.2020.282/Cleverciti (Parking Guidance System Project) (Page 47 of 54) <br />