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Template Version August 26, 2016 City of Redwood City - 75100-22-D004 <br /> <br />REV: 06-04-2021 RL <br />Exhibit C - Core Program Services Performance and Reports <br />Contractor agrees to provide the following reports and meet the following performance goals: <br />A. Quarterly Reporting <br />Quarterly reporting is a requirement of payment. Delays in submission of reports will delay payments <br />of invoices to Contractor. Quarterly reporting must include the following: <br />Number of clients served (by individual and household) listed in Section B below (accessed <br />via the Core Performance Measurement Report), <br />Narrative describing: <br />o Highlights and challenges. <br />o Notification of any trends or anomalies seen in the data. <br />o Brief report of any additional funding sources/revenue the agency has secured as well as <br />any decrease in revenue. <br />o Issues experienced with the Clarity system. <br />o A client success story. <br />Results for each of the measures listed in Section C below. <br />o Customer satisfaction will be reported on a semi-annual basis in the 2nd and 4th quarter <br />reports. <br />1st Quarter 2nd Quarter 3rd Quarter 4th Quarter <br />07/01/21 to 09/30/21 10/01/21 to 12/31/21 01/01/22 to 3/31/22 04/01/22 to 06/30/22 <br />Due: October 20, <br />2021 <br />A. Quarterly <br />Reporting: <br />Narrative <br />Numbers Served <br />Performance <br /> Measures Results <br />B. Additional <br />Reporting: <br />County Grant <br /> Awards Report <br />Due: January 20, <br />2022 <br />A. Quarterly <br />Reporting: <br />Narrative <br />Numbers Served <br />Performance <br /> Measures Results <br /> <br />B. Additional <br />Reporting: <br />Customer/Client <br /> Satisfaction Report <br />Due: April 20, 2022 <br />A. Quarterly <br />Reporting: <br />Narrative <br />Numbers Served <br />Performance <br />Measures Results <br />B. Additional <br />Reporting: <br />Annual Audited <br /> Financial <br /> Statement <br />County Grant <br /> Awards Report <br />Due: July 20, 2022 <br />A. Quarterly and <br />Annual <br />Reporting: <br />Narrative <br />Numbers Served <br />Performance <br /> Measures Results <br />B. Additional <br />Reporting: <br />Customer/Client <br /> Satisfaction <br /> Report <br />B. Number of Clients Served – by Households <br />Number of households to be served each fiscal year. The County Core Clarity System will be the system <br />of record for these targets. <br />ATTY/AGR.2021.130/County of San Mateo (Page 18 of 31)