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Template Version August 26, 2016 City of Redwood City - 75100-22-D004 <br /> <br />REV: 06-04-2021 RL <br />Measure # of Households <br />Number of Households Who Receive Core Service <br />Agency Safety Net Services 2,440 <br />C. Performance Reporting <br />1. County shall have the option to modify performance measures, goals and targets by written <br />notice. County shall notify Contractor in advance of any modifications. <br />2. Quarterly reporting is due within 20 days after the end of the quarter. <br />3. A year-end report will be submitted to include information of services provided throughout the <br />fiscal year. The year-end report is due July 20 and will be considered the 4th quarter report. <br />4. Contractor will agree to and participate in Site Review/Contract Compliance Visits with HSA <br />designated staff. Visits will occur at least once per year, with increased frequency if areas for <br />improvement arise. <br />5. County may request additional data from Contractor and/or retrieve reports from Clarity to <br />understand client requests and services being provided. <br />6. All reports shall be submitted by email to Ana Morales at AMorales1@smcgov.org or the <br />designated HSA contact. <br />Measure Target <br />Percent of individuals who request and receive food. (Of all <br />individuals who request food, what percentage receive food, <br />food program enrollment, or referral for food.) <br />100% <br />Data Quality <br />City <br />ZIP <br />Less than 7% <br />missing/other <br />Overall customer/client satisfaction. Percent of customer <br />survey respondents rating services as good or better. **80% <br />For clients who receive financial assistance, percent of those <br />contacted who remain housed six months after assistance. ***80% <br />*The customer service measure will be reported on a semi-annual basis in the 2nd and fourth quarters. <br />Methodology and structure of survey will be determined by Contractor. <br />**The survey of clients/participants who remain housed after six months will be reported on a quarterly <br />basis. <br />ATTY/AGR.2021.130/County of San Mateo (Page 19 of 31)