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14 5. Contractor will make a best effort to have the County Shelter open by 11 am each day, except holidays (as noted in Attachment L - Peninsula Humane Society Holidays), with all animal areas intended for public access clean and ready for the public to enter. 6. Provide County representatives with a master schedule for Animal Care staff upon request. C. Owner-surrendered animals Contractor will: 1. Provide pet owners with a handout(s) describing alternative solutions to surrender and other resources to owners who express a desire to surrender their pets. That handout should include contact information for non-profit shelters and rescue groups in the Bay Area, as well as information about pet food pantries, low cost veterinary care, etc. 2. List alternatives to surrendering a pet and links to helpful resources on the Contractor’s website. D. Identifying animals Contractor will: 1. Make legally required and additional efforts to identify each animal’s rightful owner, including, at a minimum, full microchip body scanning of domestic animals for identification chips, tracing microchips, licenses, rabies tags and other identification, and making several documented attempts in multiple ways (e.g. phone, email, and/or mail) to notify the owner in an attempt to return the animal to its owner prior to any other disposition. Maintain acumen on and utilize developments in the field that might provide new or additional methods for identifying each animal’s rightful owner. E. Evaluating animals Contractor will: 1. Ensure that all healthy, non-aggressive, and treatable animals have a plan for a live outcome. 2. Begin assessment of behavior at the time of intake of the animal. An overall behavior assessment considers all of the information gathered about the animal, including history, behavior during shelter stay, and formal evaluation. 3. Provide and apply the criteria and evaluation system that will enable objective evaluations for animals. 4. Evaluate all breeds equally to determine if they can be adopted, require behavior modification, or allow a partner agency to take the animal prior to euthanasia pursuant to State law. 5. Maintain evaluation records. Document the procedure for each animal in the Chameleon software system (or any successor system). If any paper records are also kept, retain the records for seven (7) years after disposition of animal. 6. Perform kennel enrichment programs to reduce stress for sheltered animals. 7. Place adoptable animals up for adoption or transfer.