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39 VIII. PERFORMANCE MEASURES Incentive Performance Measures 1. 85% of stray and owner-surrendered animals that go through their stray hold will be moved to a positive outcome within three (3) weeks of entering the shelter. Detailed description of reasons for not meeting this objective is required for animals not moved within three (3) weeks (with the emphasis looking to improve the positive outcom e over the duration of the contract). Dangerous animals, quarantined animals and animals in protective custody are excluded. 2. 95% of rabies specimens will be delivered to the San Mateo County Public Health Laboratory within 48 hours of arriving at the shelter. Detailed description is required in the notes in the Chameleon (or any successor system) software for animals not delivered within 48 hours 3. 95% of all animals entering the shelter will be administered vaccinations, dewormer, and flea control as appropriate for their species. 4. All animals receive a health assessment within 24 hours of the animal entering the shelter. 5. All dogs and cats receive an equitable full behavioral assessment no longer than 96 hours of the animal entering the shelter (not including the day of intake). Detailed description is required for animals not receiving a complete behavioral assessment. Excluded: Dangerous animals, quarantined animals, animals in protective custody, euthanasia requests, exotic animals, and fowl. 6. 95% of all priority 1 calls are responded to within 1 hour of the reporting party calling Dispatch. 7. 95% of all priority 2 calls are responded to within 4 hours of the reporting party calling Dispatch. 8. 90 % of all priority 3 calls are responded to within 18 hours of the reporting party calling Dispatch. 9. 85% of all priority 4 calls are responded to within 24 hours of the reporting party calling Dispatch. 10. Monthly reporting of the number of citations issued to animal owners. A detailed explanation is required for ±15% variation in the measure. 11. Monthly reporting of the number of citations voided due to license purchase. 12. Provide monthly reporting on the number of anim als euthanized in the field by species type and jurisdiction. 13. 100% of investigative reports including available witness statements, photos, videos, veterinarian bills, medical bills, bite reports, and police reports to the County within 3 calendar days prior to a hearing, excluding weekends and holidays. 14. 90% of dead animals are removed within 18 hours. 15. 90% of all quarantines will be responded to within 18 hours of the reporting party either calling Dispatch or a faxed bite report being received. 16. Dispatchers answer 90% of calls to Dispatch in less than 2 minutes and have no more than a 10% abandoned call rate. 17. Contractor will report quarterly and annually how many cruelty cases have been investigated and the number of cases sent to the District Attorney or City Attorney for prosecution. 18. All live animals entering the shelter with a non-urgent medical issue are examined by veterinarian/technician within 24 hours. Examinations may be visual for animals that are unsafe to handle. A detailed explanation is required for ±10% variation in the measure. 19. All officers will be trained as per state law within 1 year of hire date. 20. All staff that have access to human medical documents must be HIPAA trained by the Contractor within 30 days of hiring.