Agmt21 Prudential OVerall Supply

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REV: 08-04-2021 RL •Contractor shall correct any discrepancy between the service summary (delivery) report and actual items delivered by the next pick-up/delivery date. •Contractor shall ensure that all reports are accurate prior to providing said reports to the City. Damaged/Repair/Replacement Items: •Contractor will maintain all clothing items in a reasonable condition that includes the replacement of buttons, sewing of all seams with holes and replacement of ripped or torn clothing. The interpretation and definition of reasonable condition shall be determined by the City. •Contractor shall provide in all day-rooms, a supply of special tags to affix to and mark areas of uniforms that are in need of repair. •Contractor shall provide at no cost to PWS, separate repair bins to keep garments requiring repair separate from garments only needing laundry. Clothing items delivered with rips, holes, missing buttons, soil spots, etc. will be sent back and no rental charges will be paid for those items until they are returned in acceptable condition. •Contractor must either return any garment tagged for repairs in a professionally repaired condition within fourteen (14) days or replace the garment with a new, never worn garment item within fourteen (14) days at no cost to the City. •Loaner garments must be provided by Contractor by the next delivery date if garments cannot be repaired in time to be laundered and returned by the next delivery date. Uniform Protection Plan: •Contractor will provide a Uniform Protection Plan that covers the premature replacement of garments when they are damaged in-use and outside of normal wear. Deficiencies: •Deficiencies will be corrected within seventy-two (72) hours after notification. Deficiencies may include, but are not limited to, incorrect size, wrong deliveries, incomplete returns, wrong color, un-repaired clothing items, or dirty clothing items. •At no time, will a City employee work without the required clothing. Contractor must provide loaner clothing until any discrepancies are resolved. These loaners shall be supplied within thirty-six (36) hours of being notified of a deficiency to ensure no delay in City operations. •Contractor shall have a system in place to ensure that supplied loaners are pulled from inventory once new replacement garments are delivered. Lost Items: •The City shall pay the pro-rated replacement value listed on the pricing form below for any missing uniforms at the time when an employee's service is discontinued, if it is determined to have been lost by the City or its staff. Extended Leave: ATTY/AGR.2021.041/Prudential Overall Supply (Page 12 of 15)