Agmt23 Matrix Consulting Group, LTD

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REV: 03-10-23 JB The result of this analysis will be a proposed organizational structure for each division to meet service demands. •Analyze hiring, retention, and training practice. The Consultant will evaluate current practices associated with the hiring and retention of each division’s staff. The Bay Area is highly competitive with regard to the hiring and retention of engineers, inspectors, planners, and other technical staff. The public sector has to compete not only with other municipalities but with consultants. The Consultant will review current practices, policies, and procedures to identify opportunities to improve hiring, retention, and training practices for each division. In conjunction with earlier interviews, data collection and the best practice assessment described in previous tasks, the Consultant will, at this juncture, be able to evaluate the efficiency of performance of current tasks and determine which of these should continue to be performed by internal staff, and those that should either be outsourced or discontinued, and the policy or process changes needed to increase consistency or increase the efficiency and effectiveness of the services provided. Task Deliverable: A summary of the analysis and key findings in work practices, policies and procedures, service levels, customer service, operations, technology, organizational structure, staffing allocation resources, and employment practices. 4. Recommendations and Associated Fiscal Impacts Recommendations will focus on opportunities for improvement related to organizational structure, streamlining work practices, innovation, meeting established service levels, and staffing resource allocations to process current and projected workloads. Additionally, analysis and recommendations will focus on the retention of City staff in the highly competitive building services market in the Bay Area. Recommendations may include the evaluation of alternative service delivery models that may enhance operational approaches, reduce staffing needs, and help with the recruitment and retention of employees. Finally, analysis and recommendations will be provided related to succession planning and equipping staff with the necessary skillsets for their position. For each recommendation presented, the Consultant will determine the associated fiscal impact (cost recovery, general fund, or CIP budgets). Including initial and on-going cost (or savings) associated with the recommendation. In addition to the fiscal impact of each recommendation, the Consultant will identify the staff lead for implementation of each recommendation, the timeline for implementation, and the degree of difficulty of successful implementation. For recommendations that include a qualitative outcome, reporting requirements will be identified. ATTY/AGR.2023.044/MATRIX CONSULTING GROUP (Matrix Org Study for Planning & Engineering) (Page 17 of 19)