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REV: 12-06-24 MI B. Emergency repair and maintenance may be required at all hours. Contractor will respond to emergency repair requests within 4 hours of notice from the City. If City requests emergency service, the Contractor must perform a site visit within 24 hours of receiving notice from the City and utilize best available options to provide a timely resolution to the issue. For non-emergency repair requests, Contractor will respond within 48 hours. II. Additional obligations A. Parts and Materials Contractor will maintain an inventory of common parts and materials needed to maintain the City’s water pumps and motors. Contractor must have materials needed for preventative maintenance available at all times. B. Staffing Skilled and competent workers shall perform all work in a timely, neat, and orderly manner. City may refuse to accept work or workers who do not meet these standards. Contractor shall be responsible for any damage caused by their operations and shall repair or replace, as directed by the City, said damage within a reasonable time. The Contractor shall also maintain and provide direct phone numbers, cellular phone numbers, and email addresses of key staff with whom the City can maintain regular and direct contact 24 hours a day, 365 days a year, regarding scheduling, billing, status reports, and other items. C. Contractor’s Shop The Contractor shall have or establish adequate shop and storage facilities. Contractor’s facility shall house the necessary equipment and materials for repair and maintenance of the City’s water pumps. D. Contractor’s Equipment The Contractor is responsible for having all equipment necessary to perform the work described in this Agreement. Contractor’s staff must be experienced and capable of operating such equipment, and Contractor must maintain Contractor’s equipment in good working order. E. City’s Right to Inspect and Require Work The City reserves the right to make such inspections whenever necessary to ascertain that the requirements of this agreement are being fulfilled. Deficiencies noted shall be promptly corrected at Contractor's expense. F. Guarantee and Warranty of Work The Contractor shall guarantee all work performed under the agreement against defects resulting from the use of substandard materials, equipment or workmanship one year from the date of service. ATTY/AGR.2024.229/Pump Repair Service Co. (Agreement for Services for Water Pump PM & Repairs) (Page 13 of 14)