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<br /> <br />Completed On Track Delayed <br /> <br />GUIDING PRINCIPLES AND GOALS – FY 2024-25 Mid-Year Progress Page | 12 <br /> <br />EXCELLENCE IN GOVERNMENT OPERATIONS <br />Uphold the highest standards of professionalism within City Operations, and encourage fiscal responsibility, innovation, <br />and strategic decision making. <br /> <br />Goals Department Quantifiable Measure <br />of Progress <br />(0%, 25%, 50%, 75%, 100%) <br />Update <br />If delayed, include detail as to cause <br />Continue coordinating with Central Square <br />Technologies (City’s permitting company) <br />to integrate the permitting software <br />(ComDev) on mobile devices by December <br />2024 and then use those devices to record <br />100% of case results in real time by June <br />2025. CD <br />75% <br />Working with IT to ensure remote hotspots are <br />available as staff are in the field and having Wi-Fi <br />connectivity challenges to get data/inspection <br />results entered in. <br />75% <br />Lack of cellular service in the City’s hills and <br />Redwood Shores affect real time capability <br />approximately 25% of the time. Given the internal <br />and external capabilities and feasibility of hotspot <br />access in areas with limited cellular service, full <br />implementation in these areas may need to be <br />deferred to FY 2025-26. <br />Redesign and implement updates to <br />permit types in the permitting software to <br />better analyze timelines by project type by <br />December 2024, enabling transition to <br />100% online permit submittals and <br />payments for small projects not requiring <br />plan review, including reroofs, water <br />heaters, and HVAC systems, by June 2025. <br />CD <br />100% (permit subtypes) <br />New permit types and subtypes were created and <br />have been implemented as of January 2025. <br />25% (online submittals) <br />Small projects should be available for online <br />permit submittals by June 2025. <br />5.A. - Page 49 of 75 <br />51