Agmt26 Ensight Technologies, LLC - PARCS System

Browse Search

REV: 01-05-26 LR E. Once equipment has been delivered to the project site, it is the Contractor’s responsibility to protect the equipment from theft and damage until Final Acceptance and to insure the stored equipment against risk of loss and damage. Contractor is to replace any lost or damaged equipment at no additional cost to the Owner. F. Contractor is to be present to receive all equipment at deliver site or project site. Owner is not to receive, unload, or otherwise participate in delivery of equipment. 1.13 WARRANTY A. General: Equipment and installation (100% parts and labor) for two (2) years from date of Final Acceptance by Owner or Owner’s Representative. System maintained and serviced against all malfunctions due to manufacturing or installation defects at no cost to Owner during warranty period, including preventive maintenance per manufacturer's recommendations or as necessary to keep equipment in good working order. Software support provided during warranty period to include all software upgrades at no additional cost to Owner. 1. Warranty period commences after Contractor has demonstrated satisfactory performance of a functioning MSM system and after the 30-day Operational Test. 2. Maintain a log of all maintenance, preventive maintenance and repair work performed under warranty and provide to Owner or Owner’s Representative at end of warranty period. B. Warranty response period: 1. Monday through Friday, 8:00 am to 5:00 pm Pacific Time excluding holidays. 2. Response time from initiation of trouble call, to on-site response by qualified service technician a. Immediate telephone support available from 8:00 am – 5:00 pm Pacific Time Monday-Friday. b. Next-day on-site technical support no-later than 12 noon Pacific Time the following weekday. C. If Contractor is not available for the required response, Owner or Owner’s Representative may affect repairs with no impact on warranty. Pre-qualify appropriate Owner or Owner’s Representative to perform repairs and identify types of repair each trained individual is qualified to perform after training of Owner personnel. For clarity, repairs by Owner or Owner’s Representative are not the standard, required form of service and support and are only expected to be used seldom and at Owner’s discretion if Contractor is unable to meet the service level agreements stated here and the nature of the failure warrants immediate attention. Repeated cases of Contractor not responding according to ATTY/AGR.2026.001/EnSight Technologies (Parking Access and Revenue Control System (PARCS)) (Page 41 of 167)