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City of Mountain View <br />Bid No. R251048 Page 56 <br /> <br /> <br /> <br />x Blank pages <br />x Malfunctioning disc <br />x Item received with missing or incorrect disc(s) <br />x Please note, however, that due to wear and tear circulation can cause, we accept <br />books with broken bindings for up to 60 days after invoice date. <br /> <br />Defects - AV Materials <br />x Eligible defects can include damage or defects to individual discs in a multi-disc set. If the <br />title is currently in stock, we offer the option to replace the entire product, rather <br />than only the damaged discs, as Ingram does not stock individual replacement discs in <br />our inventory. <br />x Ingram recognizes that individual discs in a multi-disc title may go missing or become <br />damaged after the title begins circulating. Replacements for discs lost or damaged after <br />receipt from Ingram may be available directly from the title’s publisher. <br /> <br />To report a discrepancy, simply complete and submit a discrepancy form via ipage. You can find <br />the form either under the “My Account” tab or under the “Help” tab. <br /> <br />Once you have submitted the Discrepancy form, we will send a return label, if applicable, to your <br />provided email, and issue a credit memo. You can then submit your replacement order of the <br />item(s) as part of your next regular order. <br /> <br /> <br />Shipping Options <br />Ingram chooses the most cost-effective shipping method but uses UPS ground service to <br />transport most of Ingram's goods. Ingram reserves the right to adjust distribution center <br />designations to provide the most favorable service to your Library. We ship FOB Destination. With <br />FOB Destination, Ingram is responsible for product until delivered to its destination; liability lies <br />with the receiving agency thereafter. <br /> <br /> <br />Indicate how your services work with Sierra ILS <br />With Sierra: <br />1. Ingram can accept EDI orders from the Sierra System in the EDIFACT format. Our order <br />management system processes orders sent via this method. <br />2. Ingram accepts ISBN13 or ISBN10 in EDI orders. However, we do not process orders using <br />UPC or ISSNs for magazine material. <br />3. If you use the Sierra system and wish to set up enriched EDI ordering, you can send <br />location, fund, call number and .o order line number. We use this data to drive cataloging <br />and processing outputs. <br />    <br />   <br />ATTY/AGR.2025.331/Ingram Book Group LLC (Ingram 2025) (Page 18 of 30)