Agmt26 ACE Parking, Inc. - Laserfiche WebLink

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REV: 2-24-26 LR Department, in strict accordance with the provisions of this Agreement and generally accepted accounting best practices. 7) Keep and maintain adequate internal controls to ensure that all daily fees to which the City is entitled through the operation of the Garages are received, fully accounted for, and remitted to the City. 8) Keep and maintain all books, records and accounts specified herein, and present to the City all such records and reports on a monthly basis, as required by this Agreement. 9) Maintain in accordance with recognized accounting practices and provide the City unimpeded access online through the Ace platform, throughout the term of this Agreement and for a period of three (3) years after the expiration or termination of this Agreement, all records pertaining to revenues, Operating Expenses (as defined by this agreement) and the Management Fee (as defined by this agreement) for the term hereof. Upon reasonable notice to Consultant, City Engineer or their designee may examine any of the Consultant's records relating to the management and operation of the Garages, and shall have the right to audit the same at any time during the term of this Agreement and for a period of three (3) years after the termination or expiration of this Agreement. The provisions of this Paragraph shall survive the expiration or termination of this Agreement. 10) Operate and provide routine custodial maintenance of the Garages in accordance with the provisions of a custodial plan to be provided to the City Engineer within two weeks of execution of this agreement and approved by City Engineer or their designee. 11) Maintain a good working business relationship with the City as the client and owner of the Garages and keep the City Engineer or their designee current and fully advised on all requests, complaints, or problems with any business entities, customers, or other individuals or agencies, including the status of the parking operations in general. 12) Obtain written prior approval from the City Engineer or their designee for any special request for parking or parking fees, parking fee discounts, parking validations, or any other arrangements or Agreements for additional services or augmentations to the terms of this Agreement. 13) Meet with City Engineer or their designee as requested to inspect Garages and confer on the status of operations and possible improvements, at least every two weeks. 14) Do all other things necessary for the convenient, orderly, and efficient operation of the Garages. Expectations for Quality of Consultant’s Services Rendered 1) Ensure that customers receive consistently high levels of service and that they experience no undue delays in entering or leaving the Garages. This includes providing response to customers in the garages within 1 minute. ATTY/AGR.2026.049/ACE Parking Inc. (Agreement Between the City of Redwood City and ACE) (Page 13 of 23)