Agmt26 ACE Parking, Inc. - Laserfiche WebLink

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REV: 2-24-26 LR 2) Gather information necessary to identify service demands and assign sufficient staff to operate the Garages in such a way that service demands are met. Anticipated staffing for the upcoming month will be submitted to the City the last week of the preceding month. 3) Ensure all employees maintain professional grooming standards and are in full ACE provided uniforms while on duty. 4) Ensure that all parking equipment is clean and in good working order at all times. ACE to make attempt to resolve equipment issues within 15 minutes. If Consultant cannot resolve the issues, they will submit a service request with the equipment vendor within an hour of being notified of the equipment issue. Consultant will adjust any equipment out of order to minimize traffic delays within the garages. 5) Ensure that rooms and spaces in the Garages are clean and maintained in a professional manner at all times, including but not limited to restroom, counting room, storage areas, equipment rooms, office space. Expectations for Consultant’s Personnel 1. Consultant shall provide a list of Key Personnel to the City Engineer or their designee within five business days of the Effective Date for this Agreement. The list shall include the hourly rate and anticipated hours per month for each classification anticipated for Part A and Part B scope for the term of this Agreement for approval by the City Engineer or their designee. Consultant shall provide a report of the anticipated personnel and associated hours for the upcoming month and reconciliation of personnel costs for the prior month by the 15th of each month. Consultant shall not replace personnel at a higher rate, except with prior written approval by the City Engineer or their designee. 2. Consultant shall maintain close supervision over all personnel to ensure their integrity and maintenance of an honest and high standard of service to the public, as well as to ensure that said persons discharge their duties in a courteous and efficient manner. Consultant shall not employ any persons who are not necessary for performing the obligations of Consultant under this Agreement. Consultant and Consultant's agents, employees and subcontractors shall avoid conflicts of interest and the appearance of conflicts of interest. This includes personal, financial, or professional interests which could interfere with—or appear to interfere with—their ability to make objective, fair, and unbiased decisions in their official role. 3. Consultant shall assign only competent personnel to perform services pursuant to this Agreement. The City’s City Engineer or their designee reserves the right to object to any individual employee of Consultant staffing the Garages. If the City Engineer or their designee does object to any individual employee staffing the Garages, Consultant will immediately stop using such employee to staff the Garages. 4. The Consultant will conduct a criminal background check on every employee prior to beginning work at the Garages, and, at the City Engineer or their designee's request, shall provide evidence to the City Engineer or their designee that such background checks have been performed and employees have passed. Upon ATTY/AGR.2026.049/ACE Parking Inc. (Agreement Between the City of Redwood City and ACE) (Page 14 of 23)