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REV: 04-07-24 LF <br />EXHIBIT E <br />PERFORMANCE SCHEDULE <br />Dates are subject to adjustment by mutual agreement. <br />PHASE DURATION TARGET <br />DATES <br />KEY <br />DELIVERABLES <br />ACCEPTANCE <br />CRITERIA <br />Phase 1: <br />Discovery <br />2 weeks Weeks 1–2 Requirements <br />specification, system <br />design document, <br />detailed project schedule <br />City sign-off on <br />requirements document <br />and project schedule <br />Phase 2: <br />Configuration <br />4 weeks Weeks 3–6 Configured system in <br />test environment, <br />functional forms and <br />workflows, reporting <br />dashboards <br />City review of test <br />environment; <br />confirmation that <br />configured workflows <br />match approved <br />requirements <br />Phase 3: <br />Testing & <br />Training <br />2 weeks Weeks 7–8 UAT completion, trained <br />staff, documentation <br />package, training <br />recordings <br />City UAT sign-off; all <br />Priority 1 and Priority <br />2 defects resolved prior <br />to go-live <br />Phase 4: Go- <br />Live <br />2 weeks Weeks 9–10 Production system live, <br />support procedures <br />established, project <br />closeout report <br />Successful production <br />deployment; system <br />operational for 5 <br />consecutive business <br />days without Priority 1 <br />issues <br />Milestone Dependencies <br />Phase 2 commencement is contingent upon City sign-off of Phase 1 deliverables. <br />Go-Live is contingent upon City UAT sign-off at the conclusion of Phase 3. <br />If City-side delays (e.g., delayed feedback, staff unavailability) extend a phase, the overall schedule <br />will be adjusted accordingly by mutual agreement. <br />Post-Go-Live Stabilization <br />Provider will provide 30 days of intensive post-go-live support following production deployment, <br />during which response times for all support requests will be elevated to Priority 1 levels. This <br />stabilization period is included at no additional cost. <br />ATTY/AGR.2026.096/TBD (Relocation Assistance Software) (Page 25 of 33)