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Preliminary Draft for City Review Relocation Appeal Policy and Process November 2025 Page | 1 Any aggrieved person may file a written appeal with the agency in any case in which the person believes that the agency has failed to properly consider the person's application for assistance under this part. Such assistance may include, but is not limited to, the person's eligibility for, or the amount of, a payment required under § 24.106 or § 24.107, or a relocation payment required under this part. The agency shall consider a written appeal regardless of form. (49 CFR 24.10) (Exhibit A) Step 1: Prepare and Approve a Relocation Appeal Policy ARWS will Prepare a Relocation Appeal Policy (Policy) for the City’s review and approval. The Policy will include a detailed Standard Operating Policy to guide the City’s implementation of an appeal, and summary Policy language (Policy Summary) for outward facing documents. The City should A.Route the Policy internally to ensure compliance with existing City appeal policies. B.Include the Policy Summary in the Relocation Plan if one is prepared by the City. C.Include the Policy Summary (Exhibit B) in all outward facing Relocation handbooks, notices, claim denial letters, and Relocation Appeal FAQ. D.Establish roles and responsibilities 1)Relocation Advisor 2)Relocation Appeal Coordinator 3)Hearing Officer. The Relocation Appeal Hearing Office shall be either the head of the City or his or her authorized designee. However, the Hearing Officer shall not have been directly involved in the action appealed. (49 CFR 24.10(h)) Step 2: If City Denies a Relocation Benefit The genesis of an appeal may be: A.A response to the City’s determination that a person is or is not a displaced person eligible to receive assistance under the City’s Relocation Assistance Program, or B.A response to the City’s denial in full or in part of a request for reimbursement for relocation expenses (relocation claim) If the City determines to rescind a person’s eligibility as a displaced person, the City shall provide that person with a Notice to Rescind a Notice of Eligibility (Exhibit C). That Notice shall include a Relocation Appeal FAQ (Exhibit D). If the City denies a relocation claim in full or in part, it shall provide that person with a Notice of Denial (or Partial Denial) (Exhibit E). That Notice shall include a Relocation Appeal FAQ (Exhibit D). Appendix D to Relocation Impact Memorandum ATTY/RESO.0015/CC RESO APPROVING THE RELOCATION IMPACT MEMORANDUM FOR THE 84/101 REIMAGINED PROJECT - EXHIBIT A REV: 04-20-26 VR Page 22 of 34