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7B Page 28 Goal: · Implementation of future community-based shuttle should be based on direct collaboration with SM- CTO and based on a prioritized needs assessment. Obiectives: · As discussed earlier, the SMCTO Comprehensive Operations Analysis should provide guidance to the cities and the Alliance on planning for future community-based shuttles that do not duplicate Sam Trans local routes. These will be defined through direct collaboration with sMCTO and other agencies. Specific objectives should be devel- oped at conclusion of this collaborative effort. Alliance Role: · In the past, the Alliance role has been to be respon- sive to the City's request for operating and managing local community shuttle services. SamTrans has been represented in these discussions, but there has not been a cohesive plan to date on community-based shuttles. Planning for these shuttles should achieve the strategic objectives of SMCTO and the Alliance. Strategies: . The SamTrans Comprehensive Operations Analysis will be evaluating all SamTrans routes, including lo- cal routes, The role of community-based shuttles operated of the Alliance should be included in this analysis. New roles, responsibilities and coordi- nation efforts for filling community mobility gaps should be done in a collaborative manner with sMCTO as part of this process. · Community-based shuttles require significantly more staff resources for customer service and ser- vice monitoring than the employer-based shuttles. At present, all shuttles are combined with shuttle management and there is not a separate cost ac- counting for the community shuttle program. The Alliance should establish separate cost accounting for the employer based and community-based shut- tles. A policy should be established to adequately cover the administrative cost of community-based shuttles. · In the new Measure A, community-based shuttles are consistent with the Goal 4B of the Expenditure Plan: "Improve local shuttle services to provide a viable option to the private automobile for local trips, and to meet the needs of transit depen- dents." The Alliance should collaborate with SM- CTO to determine the prioritized needs for future community shuttles. This should be part of the 2009 discussions with SMCTO and C/ CAG. Measures of Effectiveness: C/CAG has established the following efficiency standards for C/CAG funded services: The benchmark goals for the fixed route services are: )) Cost per passenger: < $6 )) Operating cost: < $50 per hour )) Riders per Service Hour: > 10 26