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7B Page 43 c:ies for wider and more streamlined transit options was a big issue for some and getting more involved in the early stages of planning processes was key to the future of the Alliance was raised as a way forward for the Alli- ance. Again, defining the Alliance's role and being clear about focus was brought up by several people as some- thing that needed to be clarified before moving forward. II. What is your Administrative Vision for the Alllancel At least 50% of people had no particular thoughts on an administrative vision for the Alliance. Of those who did answer, most had particular suggestions about increas- ing staff levels so that the programs and internal office systems could be improved. Other suggestions Included thoughts in improving the website. the shuttle call re- sponse system and the Board. 12. What do you think of the Quality of the Alliance's Servlcesl Not surprisingly, the people most critical of the Alli- ance's work were the staff members who were inter- viewed. They are the people closest to the work of the Alliance and were more likely to have views about how they perform their work. Board and Supervisory Com- mittee members spoke very highly of the quality of the Alliance's services with only a few negative comments about lack of focus, too little presence on the commu- nity and lack of Involvement by some Board members. These comments paled into Insignificance however, when compared to the overwhelmingly positive com- ments by the majority of people interviewed. 13. Is the Alliance Fulfilling the Community's Needsl Once again, comments were overwhelmingly positive. Almost everyone thought that the Alliance had built an excellent reputation in the community and that the shuttle program being very popular with both employers and commuters 14. How do you measure successl How could you Improve the measurement processl Most people were completely satisfied with the regu- lar reporting presented to them about the Alliance's programs. Others referenced the difficulties of measur- ing outreach programs and the need for more funds to automate shuttle ridership measurements. I S, Do you think the Alliance's allocation of resources is correctl Most people had no views on this question or didn't feel qualified to answer. When people did answer they felt that allocation of resources was adequate or they references the fact that the shuttle program accounted for most of the Alliance's revenue and questioned the variety of different ways the shuttles were funded. Oth- ers pointed to the need for additional staff in various programs. 16. If the Alliance's budget were halved, what would you recommend dolngl This theoretical question was aimed at getting people to think about what their priorities would be If budget cuts had to be made. Many people simply couldn't envision how the Alliance would continue If the budget was se- 41