Agmt10 Recology San Mateo County

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• • 261 specified in Attachment Q. In such case, Contractor shall Collect Carts from and 262 return Carts to the alternative service location (such as the side yard or backyard) 263 specified by the Customer. 264 The Contractor shall make reasonable accommodations with regard to provision 265 and servicing of Containers (e.g., Container size and type, placement of Containers 266 for Collection, etc.) at no additional cost to Customers who meet the Agency's 267 Special Handling criteria. Contractor will notify all Residential Customers annually 268 of the Special Handling and Backyard Collection Service options and submit, for 269 approval, a draft notification to Agency thirty (30) days prior to anticipated 270 distribution to Customers. New service recipients shall be notified upon signing up 271 for service of the Special Handling and Backyard Collection Service options. 272 Customers desiring Special Handling Service will be required to submit an 273 application, in a form approved by Agency. Contractor shall review applications to 274 determine whether the Customer meets Agency's eligibility criteria and shall provide 275 a written response within five (5) Business Days after receipt of the application. 276 Unless otherwise directed by Agency, Customers are eligible if they provide (i) 277 evidence of their "handicap status" by the California Department of Motor Vehicles 278 or (ii) evidence that no Occupant of the Residential Premises is physically able to 279 place Carts Curbside for Collection. 280 B. Multi- Family Dwellings. Contractor shall Collect Solid Waste from Multi - Family 281 Dwellings as frequently as scheduled by Customer, but not less than once per 282 week. Contractor shall provide unscheduled Collection service within one (1) 283 Business Day of Customer's request and shall be entitled to bill Customer as 284 specified in Attachment Q. Customers must subscribe to a minimum service level 285 of three (3) times per week Collection in order to be eligible for Collection on 286 Saturday and /or Sunday. Contractor shall allow Multi - Family Dwelling Customers to 287 use Carts or Bins for Solid Waste Collection that are shared by the Occupants of 288 the Premises. Contractor shall provide one (1) or more Cart(s) or Bin(s) to such 289 Customers as requested by Customer, provided that no less than ninety -six (96) 290 gallons of Container capacity are provided for every five (5) dwelling units in the 291 Multi- Family Residential Complex. Contractor shall provide each Customer with a 292 choice of one or more Carts or Bins as specified in Attachment D. 293 Contractor shall service, at no additional cost, Containers provided to MFD 294 Customers that are three (3) cubic yards or less in capacity or wheeled Containers, 295 that are stored in enclosures or on private or public property within fifty (50) feet of 296 access by Contractor's collection vehicle, if access to the Containers is paved and 297 the slope is less than seven percent (7 %). Agency will make the final determination 298 on the slope of the access if a dispute arises between Customer and Contractor. 299 Contractor shall be entitled to bill MFD Customers for distance charges as specified 300 in Attachment Q for providing Collection service to Containers that are three (3) 301 cubic yards or less in capacity or wheeled Containers, that are located at distances 302 of fifty one (51) feet or more from access by Contractor's collection vehicle. 303 Contractor shall service, at no additional cost, Containers that are four (4) cubic 304 yards or larger in capacity, or do not have wheels, that are stored in a location that 305 is accessible by Contractor's collection vehicle. Contractor shall ensure that 306 Containers that are four (4) cubic yards or larger in capacity or do not have wheels, Franchise Agreement for Collection Services with Recology San Mateo County City of Redwood City ATTY /AGR/2010.014 040510 Page 11 of 115