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Feature Feature Descri tion <br /> Receive notification as soon as an ACH return is <br /> ACH Return Report reported, allowing you to monitor potential <br /> delinquencies. <br /> CSR access io a full featured portal for doing payment <br /> Full Featured Customer and billing research, as well as support customer <br /> Service Portal (CSR configurations on their behalf: Issue reset passwords, <br /> Portal) modify paperless and AutoPay preferences, resend <br /> eBills, add or remove payment profiles. <br /> Ability for customers to submit requests securely via the <br /> Two-way, Secure user portal to the CSR portal. Ability for the CSR to <br /> Customer Service reply securely, and "close" the request when resolved. <br /> Communication Tool Communications are archived forever as reference. <br /> 3 <br />