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SECTION 1 - Introduction <br /> Get to Know InfoSend <br /> Since 1996, InfoSend has personalized the printing and handling of critical documents for <br /> industries throughout the United States. Utilizing the most current technology, InfoSend offers <br /> an innovative approach with customized, flexible, and secure solutions for organizations <br /> seeking eBilling, ePayment, and print and mail services. Choosing InfoSend as your <br /> outsourcing partner will also significantly reduce total overhead costs. Together, we can <br /> reach your customers more effectively. <br /> InfoSend is a privately held California corporation with annual sales of approximately 28 <br /> million dollars per year. InfoSend's core competencies are information technology, document <br /> formatting, and document production. Your unique data is transferred into our database <br /> where it can then be output to multiple destination channels — print, web, or telephone. <br /> Electronic payments can be initiated over the web or telephone. The Software as a Service <br /> (SaaS) approach allows InfoSend to continually refine its services and equipment without <br /> requiring software installation and maintenance at your site. <br /> You can use the eBilling & ePayment or BiIlPrint & Mail services as a stand-alone offering or <br /> together as integrated customer communications solutions. When multiple services are <br /> outsourced to InfoSend you receive the benefit of having one data processing platform <br /> generate all of your outbound communications. Easily customize business rules for <br /> processes like paperless billing and automatic payments. Pertect your bill design and <br /> electronic bill presentment workflow. Leverage the experience InfoSend has built up from <br /> years of working with organizations similar to your own. <br /> A Reliable Partner <br /> Integrity is at the core of everything we do. Our goal is to retain each client. From our intemal <br /> operations to how we serve our valuable clients, we create solutions with an innovative <br /> approach that keeps your business's best interests at mind. <br /> We do not have exclusive partnerships with billing software providers or electronic payment <br /> processors. This neutral standing allows us to provide you the best possible service at <br /> competitive rates. Your InfoSend Account Manager will be a resource that you can look to for <br /> billing and payment collection advice, even if it falls outside of our solution set. <br /> Facilities <br /> The Company currently owns and operates its 30,000 SF headquarters and main production <br /> facility. Programming and implementation for the City's EBPP project will be hosted from this <br /> facility. <br /> InfoSend Headquarters — Orange County, 1041 S Placentia Ave • Fullerton CA <br /> California 92831 <br /> 4 <br />