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Payment Types <br /> �„�,,;,_ r _ ""� You select the payment types available to the customer. Accept checks <br /> �o electronically via ACH for a low-cost payment method that any <br /> ;„.. ,,, J customer can use. All popular credit cards can be offered as well — <br /> �'� `��,� Visa, MasterCard, Discover, and American Express. Utility clients can <br /> � �: �.�,�w <br /> ���+ � �► benefit from the special interchange fees that Visa and <br /> MasterCard offer for qualified Utility Discount transactions. <br /> Some clients also will qualify for pin-less debit, which offers lower fees than standard debit <br /> card payments. <br /> Payment Account Security <br /> The best way to prevent payment account theft is not to store the information <br /> at all! InfoSend does not stop at using industry-standard security methods — <br /> we go the extra mile and support a process called "tokenization". When this <br /> process is used only the last few digits of the payment account is stored in <br /> our system. The full account information is stored by the bank/payment <br /> �y. processor. This allows customers to create multiple payment account profiles <br /> > without the liability of storing the full account information. <br /> Customer Service Portal <br /> - The CSR Portal gives your management and customer service <br /> ..� •� , representatives control over the EBPP service. It includes a tool to <br /> *� � � securely view and track open customer service requests. Your CSRs <br /> can view archived eBills and customer payment history. <br /> �' Additionally you can elect to give CSRs access to initiate one-time or <br /> recurring payments on the customer's behalf. <br /> 14 <br />