Agmt11 Infosend, Inc. - Laserfiche WebLink

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A. Reauirements: Dailv Processinq 1. The vendor must have the ability to accept data files daily using standard FTP transmission. The City must be able to log into the vendor's server and transmit the files daily. Fully Met. You can use the InfoSend secure FTP server to set up an automatic push of the file to us, we can pull the file from you (both at a set time or ad hoc), or you can log into our secure website and use it to upload your billing file to InfoSend whenever you want to send it. 2. Data files must be processed and updated on the same day received. Fully Met. 3. The City must be able to track all requests and status updates related to issue investigation, new functionality, and monthly updates using an online interface. InfoSend provides a secure online support tool for the City to submit questions or issues to InfoSend. This interface logs and timestamps responses, allows for the secure exchange of files, as weil as applies a status of Open or Closed to each item. This allows for clear, transparent exchange of information during the course of issue investigation or new functionality rollout, and allows for the City to close when the issue has been satisfactorily addressed. 4. On a daily basis (except weekends and holidays) at around 11:OOam the City will update customer utility account files, which will include updating customers' accounts with any further utility billings and/or payments received either by the City or by the vendor the previous day. The City will then compile a CSV file and provide automated file transfers of the customer account balances due to the vendor, at least once a day (around 12:00 noon). An automated file transfer with a more frequent and recurring option (example: every hour) is desirable. InfoSend can accept balance update CSV files as frequently as the City would prefer to send them. During implementation InfoSend will collaborate on the best practices for keeping the utility billing and EBPP platforms in sync. 18