AgdaPkt 2012-06-25 - Laserfiche WebLink

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� City af Redwood City 7.A. - Page 7 'RBdW�Otl� Office of the Cit Mana er CII�f�.�� Y g �' Cohort item Estimated Cost • Administrativ� Services Kiosks in City Ha11 Labby $100,000 Explanatian: A Kiosk for the City Hail lobby and the potential to expand ta other City facilities. These E�iosks would be like a virtual City Hall. A fr�e5tar�ding, interactive system used ta pravide information or enable City transactions; one-stop self-service to cor�veniently access City information, for example: paying utility bills, registration for classes, a one stop permit center and payrnent processing, pay library fees, apply for jobs an Cal�pps, etc. • Technology Customer Relationship Management Software $ 35,000 Explanation: A City-wide software package providing a self-service web porta� enabli�g citizens ta interact with the City, and report issues or request 5ervices. One-point of entry reduces the need for indi�idual department "reporting" tools; reduces redundant/repeat requests; provides 5elf-ser�ice tools reducing the time spent by staff answering questions; provides upda#e5 to citizens on pending r�que5t5; routes service requests to the �roper de�artment, May a[so track wark#low5 and measure performance. • Technology MabileApplrcations $ 76,000 Explanation: A Redwood City mobile app that can include s�ch features as a parking space lacation finder, registration to City classes, and general information about City programs and event5. Also, we would look at development of an empfoyee app that could be integrated with our payroll and finance system to automate internal proce55 related to payroll/timecards, purchasing and budgeting. Some of these features could be devetoped in advance of launc�ing the new City website, a praject which is ongoing, and woukd then be integrated into the new Slt2. • Employee Engagement Onlrne Performance Management $ 20,000 Ex�lanation: Autornates the performance management process and pro�ides a better toal to u5e in the appraisal process. The performance management module being cansidered is part af the Learning Management 5ysterr� (LMS} that the City gained access to when it partnered with San Mateo County and formed the regianal trainFng consortium. Qne function of that system that wa5 not included in the consortium membership is the online performance management tool. It would save time in writing evaluation and also enable a �etter tool to be used in docume�ting perfarmance and de�eloping employees, Build a Greaf Community Togefher Excellence: Passion 7o Do Qur Best In Each Moment Integrity: Do The Right Thing, IVot The Easy Thing Service: We Care And 1t Makes A Drfference Creativity: Freedom To lmagine And Courage To Act