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SERVICES TO BE PROVIDED: <br /> Maintain and support: RWC will keep the type of equipment or specific named equipment <br /> operational as defined by its purpose. If RWC staff is unable to resolve an issue without <br /> external vendor support, RWC will contact and work with the appropriate vendor until the <br /> malfunctioning equipment is operational. RWC staff will keep the same equipment optimized <br /> and its firmware/software current as deemed appropriate to maintain optimized operations, <br /> while minimizing down time. <br /> Internet Access Support: RWC will maintain and support this connection. <br /> Firewall Support: RWC will maintain and support this appliance and in some instances make <br /> recommendations to improve security to reduce nefinrork vulnerabilities. <br /> Network Support: RWC will maintain and support all the switches and other networking <br /> devices in TOPV. <br /> Server Support: RWC will maintain and support all servers used in TOPV. RWC staff will <br /> provide full support for the following: <br /> • Operating systems <br /> • File and print services <br /> • Email <br /> • Antivirus and spam filtering <br /> • Internet blocking <br /> • Applications running on the servers <br /> Desktop, Laptop, and Mobile Computing Device Support (DLM): RWC will maintain and <br /> support all DLM on the TOPV network including future connected or non-connected DLM. <br /> Support will include, but not be limited to: developing and providing specifications; purchasing, <br /> setting up, and installing; optimizing and patching; and protecting against unwanted intrusion — <br /> spyware, viruses, etc. <br /> Other: Common technologies not currently named will be maintained and supported to best of <br /> RWC ability. Unique applications will be maintained and supported to the best of RWC ability. <br /> 8 <br />