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DES:djk 08/31/87R <br /> <br /> Agency agrees that it will consider any request of Company <br />for confidentiality and, subject to the requirements of the <br />Public Records Act (Govt. C. ~§6250 et seq.), Agency shall not <br />make public any information designated by Company as confidential <br />and shall request any consultant retained by it or Authority to <br />agree in writing to maintain the confidentially of such <br />information and to follow the above-described guidelines <br />pertaining to Company's records. Should Company believe that any <br />draft report prepared pursuant to Section 5.4 unnecessarily <br />contains confidential information Company shall immediately so <br />inform Agency or Authority, as appropriate. Agency or Authority <br />and Company shall confer to consider any request of Company to <br />withhold such information from public disclosure. The decision <br />of Agency, or Authority on behalf of Agency, to release or <br />impart, or to withhold any such report or information shall be <br />final. <br /> <br /> Section 5.6. Service Complaints and Supervision. Company <br />shall establish and maintain during the term hereof, a program to <br />administer complaints of customers of Company or members of the <br />public, generally~ with respect to Company's services or the <br />manner in which such services are performed. Company shall <br />respond promptly to such complaints and shall correct <br />deficiencies in service promptly as may be described by such <br />complaints; provided, that nothing herein contained shall be <br />deemed to require performance of any service not specified <br />herein. Company shall provide qualified supervisory personnel <br />for all of its operations. <br /> <br /> 18 <br /> <br /> <br />