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1 Company also agrees to establish and vigorously enforce an educational 2 program which will train Company's employees in the identification of 3 Hazardous Waste. Company's employees shall not knowingly place such 4 Hazardous Waste in the Collection vehicles, nor knowingly dispose of such 5 Hazardous Wastes at the Material Recovery Facility or Processing Facility. 6 Company shall train its employees in customer courtesy, shall prohibit the use of 7 loud or profane language, and shall instruct Collection crews to' perform their 8 work in a quiet manner, in accordance with industry standards. Company shall 9 use its best efforts to ensure that all employees present a neat appearance, and 10 that they conduct themselves in a courteous manner. If any employee is found to 11 be discourteous or not to be performing services in the manner required by this 12 Agreement, Company shall take all necessary corrective measures. If Agency has 13 notified Company of a complaint related to discourteous or improper behavior, 14 Company will reassign the employee to duties not entailing contact with the 15 public while Company is pursuing its investigation and corrective action 16 process. 17 4.3.4 Identification Required 18 Company shall provide its employees and subcontractors with identification for 19 all individuals who may' make personal contact with residents or businesses in 20 the Agency. The Agency may require Company to notify customers yearly of the 21 form of said identification. Company shall provide a list of current employees, 22 companies, and subcontractors to the Agency upon request. 23 4.3.5 Fees and Gratuities 24 Company shall not, nor shall it permit any agent, employee, or subcontractors 25 employed by it to request, solicit, demand, or accept, either directly or indirectly, 26 any compensation or gratuity for any services performed under this Agreement. 27 4.4 Implementation Plan 28 The parties recognize that substantial planning will be required in order to 29 ensure an orderly initiation of Green Waste Collection services by January 1, 30 1997. To that end, Agency has required Company to submit, as a part of its 31 proposal, a detailed implementation plan addressing, among other things, the 32 steps Company will take, and the schedule on which it will take them to prepare 33 for such an orderly initiation of service. The implementation plan shall cover 34 Company's schedule for acquiring necessary equipment, personnel, storage and 35 maintenance facilities, administrative offices, and customer relations materials Page25 8/2/96