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1 and Collection by Company). Tonnage is to be estimated using a <br /> 2 methodology agreed upon by the Company and the Agency. <br /> 3 c) Special events; <br /> 4 d) Routes and Route Maps; <br /> 5 e) Facilities, equipment, and personnel used; <br /> 6 f) Facilities and equipment operations, maintenance, and repair; <br /> 7 g) Processing of Green Waste; <br /> 8 h) Complaints; <br /> <br />9 i) Missed pick ups (due to noncompliance by either Company or Customer); <br />10 j) Green Waste participation; especially as related to determining <br />11 participation rates and implementing programs to increase existing <br />12 participation and to expand diversion; <br />13 k) Sales by kind of' material, name of buyer/user, date of sales/transaction, <br />14 processing costs per ton, quantity purchased (in tons), gross revenue per <br />15 ton, and net sales revenue; and, <br />16 I) Efforts made by BFI in education and public awareness. <br /> <br />17 m) Accomplishments relative to milestones contained in Company's Proposal <br />18 (Exhibits 1, 2 and 3), especially as they relate to the marketing of Green <br />19 Waste as mulch and compost. <br />20 7.3 Reports <br />21 7.3.1 Report Formats and Schedule <br />22 Records shall be maintained in forms and by methods that facilitate flexible use <br />23 of data contained in them to structure reports, as needed. Reports are intended to <br />24 compile recorded data into useful forms of information that can be used to, <br />25 among other things: <br />26 a) Detem~ine and set rates; <br />27 b) Evaluate the efficacy and financial efficiency of operations; <br />28 c) Evalua.te past and expected progress towards achieving goals and <br />29 objectives; <br />30 d) Determine needs for adjustment to programs; and, <br />31 e) Evaluate customer service and complaints. <br /> <br /> Page 38 8/2/96 <br /> <br /> <br />